RAPTIM CARES

Romana Associatio Pro Transvehendis Itinerantibus Missionariis

Courtesy

Attention

Response

Efficient

Service 

these are our commitments to our customers

EXPERIENCE AND EXPERTISE

A Combination of airline and travel agency experience is advantageous to acquire a thorough inside knowledge of the workings of the airline to provide the ability to satisfy client’s travel requirements and assist their travel planning.  

Applicable definition of standardized service :

 ·         To provide and facilitate the best service possible, office systems and technology staff selection and training programs are developed.

·         Equipped with the latest Computerized Reservation system directly accessible to airlines seats.

·         A manager and assigned staff will be responsible for handling clients travel account.

·         Convenient office location and business hours for clients satisfactions.

·         The Agency provides pick up and delivery service. 

Provision of the lowest applicable fares : 

·         The staff is familiar with both domestic and international fares and their rules, know how to construct fares and cope with the complexities of airfares and their governing rules plan itineraries and passengers travel requirements.  

·         The Agency holds the preferred agency status with the major airlines.

·         This provides them with access to non-published competitive fares that are continually being offered.

·         Connection with an extensive network of domestic and overseas hotel groups providing reduced rates.

·         Free reconfirmation of airline tickets, revalidation or change of reservations, assistance with rerouting of airline tickets  

CUSTOMER CARE 

Our Staff in a solid teamwork is in serving our Customer guided by the following values :  

·         Treating our customers with respect and care

·         Taking care that the interests and requirements of our customers come first and well looked after 

A continuous pursuit for better ways of servicing customers  

RAPTIM OFFICES WORLDWIDE 

Raptim offices are found in Argentina, Brazil, Chile, France, Germany, Italy, Indonesia, the Netherlands, Spain, Switzerland and in USA, as well a network of affiliated travel agencies around the world. 

WHO IS WHO IN RAPTIM

The success of our organization is its dedicated people

Board of Commissary :

Board of Directors :

PT RAPTIM INDONESIA TOURS & TRAVEL

Jl. Cut Meutia No. 8

Jakarta 10340

Indonesia 

Tel :

Ticketing : (62-21) 31935585

Tour : (62-21) 3146210 / 3147780 / 31927941

Fax : (62-21) 31937701 / 31927048 

Email: 

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Website: 

www.raptim-indonesia.co.id